The plus we offer on top.
The PROMEX service package.
Quality assurance starts with the maintenance of your measuring systems. A number of services included in our service package therefore assures that your measuring systems receive a regular software and maintenance update. The service package makes you profit immediately from future new developments on the software side but also from perfectly maintained systems and a PLUS in service. In order to ensure that your process always runs smoothly.
The service package is based on the payment of an annual flat rate. Normally, it is purchased together with a new system but it can certainly be purchased separately for already existing equipment.
■ The package in detail:
■ Annual maintenance check and re-calibration of your measuring station, including the confirmation on calibration accuracy.
■ Regular maintenance including free software updates and updates of the operation manual.
■ Free hotline support for quick assistance in the case of failures
■ Remote maintenance or direct intervention for default repair.
■ Discount rates on technical service or repeated system training.
■ Your benefits:
■ Always receive the latest software promptly.
■ Optimum maintenance for your measuring systems which makes quality assurance more efficient and increases the lifetime of all components of the equipment.
■ Potential for improvement will be recognised early due to more frequent contacts, the customer will be able to profit without delay.
■ Any problems or queries will be solved by return and without any additional charge.